Major Medical is accepting resumes for Customer Service Representative (CSR). CSR’s handle inbound calls from hospitals, physician’s offices, various other clinical facilities, and customers. Our customer service staff provides assistance through the ordering process and provides status updates. CSR’s are also responsible for processing paperwork in a timely manner into our internal computer system and generating all delivery paperwork for orders. This is not a CALL CENTER ENVIRONMENT!!!

Core Responsibilities:

  • Responsible for receiving and processing telephone and fax requests from referral sources and patients to provide durable medical equipment
  • Responsible for obtaining all pertinent intake information to enter orders accurately and efficiently
  • Maintain working relationship with doctor offices and referral sources
  • Answer multi-line phone system efficiently and direct the patient to the correct person and/or department they need
  • Meeting and making a connection with customers, asking questions and listening to needs, then giving options and advice on meeting those needs
  • Develop product knowledge by reading current vendor tags and pamphlets and attending training classes in order to communicate it to the customer
  • Complete accurate insurance verification and updating patient files
  • Discretion in handling and communicating sensitive information
  • Add-on sales/being able to build a sale
  • Saturday Rotation after Training
  • All other duties as assigned

 

Required Skills & Experience

  • Previous durable medical equipment (DME) experience is preferred
  • 1 years of customer service or comparable experience
  • Must be dedicated to providing outstanding customer service
  • Ability to read, write and comprehend instructions and correspondences
  • High level of attention to detail
  • Ability to work independently and in team environment
  • Competencies:
  • Proficient with software applications (Word, Excel, Outlook)
  • Excellent communication skills in person, on the phone, and in writing
  • Ability to organize, monitor, and track numerous ongoing activities
  • Discretion in handling and communicating sensitive information
  • Understanding of insurance requirements
  • Strong customer service experience

 

Must have qualities:

  • Must Love Helping People! Both internally and externally
  • A positive attitude and willingness to do whatever it takes to get the job done
  • High level of attention to detail
  • Innovation and thinking outside the box

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand and walk and must occasionally lift and/or move up to 25 pounds.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. This job description is to serve as a guide but no way is it to be considered a comprehensive list of task, duties and responsibilities that will be required by the employee.

Benefits Offered:

  • Medical
  • Dental
  • Vision
  • 401K & Matching
  • PTO
  • Holidays
  • Plus many others

Major Medical will not discriminate against qualified applicants for employment and employees based on race, religion, color, age, gender, gender identity or expression, sexual orientation, national origin, genetic information, marital status, veteran status, or physical or mental disability, or other protected category, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment. The Company will take affirmative action with respect to such persons as required and permitted by law.