One night, we pretty much lost my grandmother. I reached out to Brooke with Major Medical, and in a short couple of hours she setup my grandmother with an oxygen concentrator, same day! Because of my grandmother’s severity, Brooke even had the device brought to us after hours by another kind employee who stayed, set it up for us, and explained all the details in how to use it. If you are looking for someone (and a company) that genuinely cares about their clients with exceptional customer service skills, Brooke with Major Medical is the way to go. Since then, she hasn’t stopped thinking of us and helping us. She checks in to see if we need new tubes and promptly sends them. I feel much more at ease knowing that she is here for our family.